Scope
- These terms apply when you use the Glads Apartment website, submit reservations, or request services at any Glads branch.
- Branch offerings may differ by location, and availability is always branch-specific at the time of booking.
GLADS LEGAL
Terms and Conditions
These terms explain how bookings, payments, and services are handled across Glads Apartment branches.
Effective Date: February 26, 2026
Bookings and Payments
- Bookings are confirmed only after successful payment authorization and internal booking validation.
- Online payments on this website are processed through DPO Group.
Pricing and Availability
- Rates, taxes, and service charges can change without prior notice until a booking is confirmed.
- Published amenities and services are subject to temporary operational limitations.
Cancellation and Refunds
- Accommodation bookings are non-refundable once payment is made.
- Event deposits, wellness passes, and memberships are non-refundable and non-transferable.
- Rescheduling or reuse credit may be considered only under the Cancellation and Refund Policy, and remains subject to availability.
- For full details, review the Cancellation and Refund Policy page.
Guest Responsibilities
- You must provide accurate booking details, contact information, and valid payment information.
- You are responsible for compliance with branch rules, check-in requirements, and lawful use of apartment and service facilities.
Contact
- Questions about these terms can be sent to info@gladsapartment.com or +250 788 300 269.