Data We Collect
- We collect booking details, contact information, stay preferences, and transaction references needed to manage reservations.
- We may also collect technical data such as device, browser, and usage logs for security and service improvement.
How We Use Data
- Your information is used to confirm reservations, coordinate branch services, provide support, and maintain operational records.
- We use data for fraud prevention, payment verification, and legal compliance.
Payment Provider
- Online payments are processed via DPO Group.
- Glads stores only payment references and status details needed for reconciliation and support.
Sharing and Retention
- Data access is role-based and limited to authorized branch teams and central administrators.
- We retain records only for operational, accounting, and legal requirements, then securely remove or anonymize them.
Your Rights
- You can request correction of inaccurate personal information and request deletion where legally permitted.
- You can contact us to ask what personal data we hold in relation to your booking.
Contact
- For privacy requests, contact info@gladsapartment.com or +250 788 300 269.
